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How do I go about receiving a refund?Please click on the 'Policies' page on our website for more information, or feel free to contact us by clicking on the 'Contact Us' page and we aim to get back to you within two working days.
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How do I confirm that I have purchased a competition ticket?When you have purchased a competition ticket(s) then you will receive a confirmation email with your purchase, you will also receive reminders for the competition itself. Please keep this as reference.
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How long is shipping time?Once you have placed your order, you will receive your product(s) within 4-5 days.
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When do you respond back to questions and queries?We aim to answer all questions and queries as soon as possible, however responses should not take longer than two working days.
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How do I know if I am eligible for special consideration/exceptional circumstances?Please refer to our 'Policies' page and click on the specific heading for more information
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How do I purchase a competition ticket?Go to the 'Competitions and Events' page on our website and you will see a section in which you can directly purchase a ticket(s)
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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